Pacific Ocean

Shipping Policy

Shipping and Handling
Pricing for the Kingsdown Mattress Set and Craftique Bedframes include shipping and handling within the continental U.S. All other products sold in the online store do not.

Shipping and Delivery Schedules
Orders are only shipped during the regular business week (Monday through Friday) except for national holidays. Orders placed after 10 a.m. on Friday or anytime on Saturday or Sunday will be processed the following business day. Please allow 48 hours for processing and shipping.

Please Note: Allow up to 10 weeks for delivery of bedframes. Mattresses typically deliver in approximately 3-4 weeks. However, there is no timeframe guarantee for either item.

PO Boxes
We do not ship to PO Boxes.

International Orders
We currently do not offer international shipping. We only ship within the continental U.S.

Out of Stock Items
Despite our best efforts, we occasionally encounter a situation where an item shown as available on our website will be sold before we are able to update our inventory. In these rare instances, it is possible that your order could be delayed. If this happens, we will contact you immediately so you can decide if you wish to back-order and wait for your selection. You also have the option of canceling your order without penalty if you so desire.

Contact Information
Please contact our retail department if you should have any questions or concerns regarding your purchases or shipments at giftshop@carolinainn.com.

It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Internet Explorer or Firefox. For Mac users, we recommend the latest version of Safari or Firefox.